Offer your customers a unique experience built on service excellence and the quality of customer relationships.
In the world of hospitality, foodservice and services, the customer experience has become a strategic differentiator for every business.
Every interaction matters: a look, a word or a thoughtful gesture can transform a simple exchange into a memorable moment and increase customer satisfaction.
This adult training program helps you enhance your interpersonal skills and master the codes of premium hospitality, enabling you to deliver a truly premium customer experience built on communication and the quality of the relationship.
Duration: 2 days (14 hours)
Dates: October 19th and 20th, 2026
March 8th&9th 2027
Location: Institut Lyfe, Ecully, France
Number of participants: 6 to 12
Requirements: Have initial experience in customer service or guest relations and a basic understanding of hospitality professions.
Fees: €1,890 incl. VAT (€1,575 excl. VAT)
Expected outcomes
Delivering a premium customer experience relies on your teams’ soft skills, expertise and knowledge.
Beyond simply welcoming guests, you will learn how to build a consistent customer journey that is seamless and emotionally engaging, where every detail contributes to strengthening satisfaction and customer loyalty.
For your business, offering this level of service is not only a mark of quality: it is a sustainable customer relationship management strategy that enhances your reputation, your teams and your brand.
Through this adult training program, you will learn how to embody the spirit of premium service, understand your customers’ expectations and personalize every stage of their experience using practical tools drawn from customer relations, marketing and communication professions.
THE “DELIVERING A PREMIUM CUSTOMER EXPERIENCE” TRAINING PROGRAM
This training program enables you to embody premium customer hospitality by integrating the codes of premium service and developing practices that foster a personalized, authentic and memorable customer relationship.
The objective is to strengthen your teams’ professional skills while embedding a true culture of excellence throughout your company and its services.
In this training program, you will learn to:
- Understand the strategic importance of hospitality and customer relationships in the overall performance of an establishment;
- Build, identify and refine the key stages of the customer journey, from first contact to customer loyalty;
- Identify the differentiating elements of your establishment’s customer experience;
- Design a consistent customer journey aligned with your company’s values and brand promise;
- Improve your professional practices through analysis, self-assessment tools and the search for the most appropriate responses to customer expectations.
Each participant will leave with a clear vision of the level of service they wish to deliver and the practical tools needed to implement it on a daily basis.
As part of this training program, you will enjoy an immersive customer experience at the Saisons, Institut Lyfe’s Michelin-starred restaurant, allowing you to observe first-hand the standards of premium service and the importance of detail in customer satisfaction.
Upon completion of the training, you will leave with a clear vision of the quality of service you wish to deliver, together with practical tools to implement it in your day-to-day professional environment.