Offer your customers a unique experience, based on service excellence and quality relationships.
In the world of hospitality, dining and services, the customer experience has become a strategic lever for differentiation.
Every interaction matters: a look, a word, an attentive gesture can turn a simple exchange into a memorable moment.
This professional training helps you enhance your interpersonal skills and master the codes of high-end hospitality, so you can deliver customers a truly premium experience.
Duration: 2 days (14 hours)
Dates: Contact us
Location: Institut Lyfe, Ecully, France
Number of participants: 6 to 12
Requirements: Have initial experience in customer service or guest relations and a basic understanding of hospitality professions.
Fees: €1,890 incl. VAT (€1,575 excl. VAT)
Expected outcomes
Providing a premium customer experience relies on the interpersonal skills, technical abilities and knowledge of your teams.
Beyond a simple welcome, it is about designing a coherent, seamless and emotional customer journey where every detail strengthens satisfaction and loyalty.
For a company, offering such a level of service is not only a guarantee of quality: it is a long-term strategy that enhances your image, your teams and your brand.
Thanks to this training, participants will learn to embody the spirit of premium service, understand customer expectations and personalize every step of their experience.
Who is this training designed for?
This training is intended for any professional in direct contact with customers within an establishment:
- service, reception or restaurant staff,
- customer relationship managers,
- managers or supervisors wishing to strengthen the premium service culture within their company.
It is also intended for tourism, hospitality and restaurant professionals wishing to improve their practices and enhance the quality of customer relations.
Overall objective of the training
This training enables you to deliver a high-end customer welcome by integrating the codes of premium service and developing practices that foster a personalized, authentic, and memorable customer relationship.
The goal is to strengthen your teams’ professional skills while instilling a true culture of excellence within your company.
What you will learn:
- Understand the strategic importance of welcoming and customer relationship in the overall performance of an establishment;
- Build, identify and adjust the key stages of the customer journey, from first contact to loyalty building;
- Determine the differentiating elements of the customer experience of one’s establishment;
- Formalize a customer journey aligned with the company’s values and promise;
- Improve professional practices through analysis and self-assessment.
Each participant will leave with a clear vision of the quality of service they aim to deliver, and concrete tools to apply it daily.
In this training, you will experience an immersive customer journey inside Saisons, the Michelin-starred restaurant of Institut Lyfe, to observe the high standards of premium service and the importance of detail in customer satisfaction.
Teaching methods and learning approach
This 2-day in-person training is based on a participatory and experiential approach, led by an expert trainer in customer relations and premium service.
The teaching methods combine:
- dynamic theoretical contributions,
- real-life role-playing situations,
- collaborative workshops,
- and regular feedback to encourage individual progress.
Each participant is encouraged to share their experience, best practices, and to co-build their learning journey.
Training materials and tools (paperboard, digital supports) are provided to facilitate implementation in the professional context.
Assessment and certification
- Continuous skills assessment using a criteria-based evaluation grid;
- Certificate of completion issued in accordance with article L6353-1 of the French Labour Code;
- Satisfaction survey immediately after and several weeks post-training to measure the impact on skills development and perceived service quality.
Why choose Institut Lyfe Executive Education?
You will learn to master the codes of high-end service and to offer a personalized, genuine and memorable experience to every customer. Through a practice-based teaching approach inspired by luxury hospitality, you will develop outstanding professional skills. This training will help you strengthen the quality of your welcome and enhance the long-term image of your establishment.
Choosing Institut Lyfe Executive Education means investing in interpersonal skills, precision and emotion: the foundations of a successful premium customer experience.
Practical information & registration
An individual interview in person or by phone allows us to analyse your needs prior to registration.
The application file includes: a completed registration form and a resume.
Dedicated contact:
Fabienne NOVELLI – Customer Relations Manager
04 87 63 38 32 – formationcontinue@institutlyfe.com
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